Featured Alumni: Deepak Mangla
Deepak Mangla, IMTian of the batch of 1989, is one who is recognized time and again for his in-depth understanding of business issues, hands-on approach, people orientation and commercial focus.An MBA in Finance & Marketing, today Deepak has 16 years of diverse industry experience. He has held key management positions within Finance, Business Strategy and Corporate Planning and Operations across Hospitality, Tourism, Tobacco and the Information Technology Industry.
A hands-on achiever throughout his career, Deepak has rich leadership experience in reputed organizations, managing operations assignments and business roles — encompassing corporate planning and business strategy.
During his stint with Spectramind e Services Ltd as Service Delivery Leader - Operations, Deepak pioneered the implementation of Kaizen across the company. Deepak later joined EXL Service as Head of Migration and has to his credit numerous process migrations and project implementations across voice - inbound, outbound, customer service, telemarketing, collections and back office processes. In his later role at EXL as VP Operations Specialized Tech Support & Customer Care, Deepak was responsible for managing all aspects of voice and web based, tech support and customer service processes from clients in USA and Europe involving solution development, migration and operations service delivery. Deepak also has played a key role in servicing and enhancing new client relationships and contracts.
In June 2003, Deepak joined Accenture Services, Bangalore as Business Lead - Customer Contact Services. His service orientation and business acumen resulted in setting up business operations, functional construct and the service delivery model which was the center for innovation and incubation of new pilots. Deepak was also instrumental in creating the Global Transformation Integrated Offerings Model and structured the business and financial plan and handled up to 2400 people across two locations.
After two years of services with Accenture, Deepak in August, 2005 joined Nipuna Services Ltd. as Chief Operating Officer (COO) and is driving the operations of the organization. Under the Leadership of Deepak, Nipuna has reported FY06 revenues of USD 20mn against the guidance of USD 18mn and also achieved a cash break even as per expectations.
During his stint with Spectramind e Services Ltd as Service Delivery Leader - Operations, Deepak pioneered the implementation of Kaizen across the company. Deepak later joined EXL Service as Head of Migration and has to his credit numerous process migrations and project implementations across voice - inbound, outbound, customer service, telemarketing, collections and back office processes. In his later role at EXL as VP Operations Specialized Tech Support & Customer Care, Deepak was responsible for managing all aspects of voice and web based, tech support and customer service processes from clients in USA and Europe involving solution development, migration and operations service delivery. Deepak also has played a key role in servicing and enhancing new client relationships and contracts.
In June 2003, Deepak joined Accenture Services, Bangalore as Business Lead - Customer Contact Services. His service orientation and business acumen resulted in setting up business operations, functional construct and the service delivery model which was the center for innovation and incubation of new pilots. Deepak was also instrumental in creating the Global Transformation Integrated Offerings Model and structured the business and financial plan and handled up to 2400 people across two locations.
After two years of services with Accenture, Deepak in August, 2005 joined Nipuna Services Ltd. as Chief Operating Officer (COO) and is driving the operations of the organization. Under the Leadership of Deepak, Nipuna has reported FY06 revenues of USD 20mn against the guidance of USD 18mn and also achieved a cash break even as per expectations.
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